How to close district cooling: Empower, Emicool and others

District cooling (Empower, Emicool, or Tasleem for Tabreed) is billed separately from DEWA and has its own deposit. Request the final bill about two weeks before you move out, pay it, then choose how the rest of the deposit is refunded. Empower issues the final bill within 2 to 4 working days and Emicool within 3.

When
2 weeks to 5 days before your flight
Time
20 min
Cost
Free; final bill comes off your deposit

Go to EmpowerAlso: Emicool, Tasleem

Money back: Cooling deposit (less final bill). Provider-specific.

Have ready

  • Cooling account number
  • Ejari or tenancy contract
  • Emirates ID or passport
  • Bank statement header showing your IBAN
  • Landlord’s signature or no-objection letter (Emicool always; Empower if you leave early or the contract expired more than 15 days ago)

How to do it

  1. Find your provider on your cooling bill or ask the building management.
  2. Empower: log in to e-services or the Empower app, open My Services, choose Create Service, then Final Settlement. Upload your Ejari or tenancy contract, Emirates ID or passport, and the header of a bank statement showing your IBAN. Empower says the final bill comes within 2 to 4 working days.
  3. Empower also asks for a no-objection letter from the owner, signed by hand, if you leave before the contract ends or the contract expired more than 15 days ago.
  4. Emicool: pay up to your last invoice, then send the cancellation form signed by you and your landlord (or the landlord’s no-objection email), your cancellation request and your Emirates ID copy. Hand them in at an Emicool office, email customercare@emicool.com or upload them on the portal. The final bill follows within 3 working days.
  5. Give your handover day as the final bill date (Empower) or the cut-off date (Emicool).
  6. Pay the final bill, then choose the refund. Emicool pays by bank transfer or cheque. Empower pays in cash, by cheque or by international bank transfer.

Watch out

  • Empower does not refund to a UAE bank account. Cash is paid up to AED 5,000, by appointment, to the account holder in person at its head office with original Emirates ID or passport. A cheque takes 7 to 30 days. If you have already left, use Empower’s international bank transfer form, which pays to an account in your name abroad. Ask Empower which applies to you before you fly.
  • Emicool refunds by bank transfer only if your IBAN is saved in your Emicool account before you cancel; otherwise it issues a cheque. Its fee table lists a bank transfer fee of AED 100 plus VAT.

Questions people ask

Does closing DEWA close my cooling account?

No. Cooling is a separate provider with a separate deposit. Find yours on your cooling bill or ask the building management.

How does Empower refund the deposit?

In cash up to AED 5,000, collected in person by the account holder at Empower’s head office; by cheque in 7 to 30 days; or by international bank transfer if you have left the UAE. A “transfer” on Empower’s form means a credit to another Empower account, not to a bank.

Do I need a no-objection letter from my landlord?

Empower asks for it only if you leave before the contract ends or the contract expired more than 15 days ago. Emicool asks the landlord to sign the cancellation form, or send a no-objection email, in every case. Ask your landlord early.

Sources

Official: Empower: E-Final Bill Procedure (documents, timing, refund options) · Empower: final settlement request, step by step · Empower: owner’s no-objection letter format · Emicool: customers (cancellation and deposit refund) · Emicool: tenant cancellation documents · Tasleem (billing for Tabreed)

Also checked against: Gulf News: discontinuing district cooling

Outro is an independent guide, not a government service or legal advice. If an official page says something different, follow it and .