Closing DEWA, cooling, internet and mobile when you leave Dubai
DEWA, district cooling and gas are separate accounts with separate deposits, each refunded after its final bill. Keep your UAE mobile number until the last refund lands, because logins send codes to it.
The steps, in order
- Close DEWA and get the deposit back KeyRequest it while your UAE bank account and number still work, dated for your handover day; refund to an IBAN in your exact name.8 days before
- Close district coolingEmpower, Emicool or Tasleem (Tabreed): separate from DEWA, separate deposit.5 days before
- Stop memberships and subscriptionsGym, clubs, streaming, delivery memberships, school bus, cleaning.5 days before
- Close piped gasBook the disconnection, pay the final bill and get the deposit back from your gas provider.3 days before
- Cancel home internet and return the routerFind your contract end date, cancel the way your provider takes it, and return the router.1 day before
- Keep your UAE number, then cancel it lastBanks, DEWA and UAE PASS send codes to it.3 weeks after
Questions people ask
- How much is the DEWA deposit?
- How do I get my DEWA deposit refunded to my bank?
- When does DEWA send the final bill?
- Can I apply before my move-out date?
- How long does the DEWA refund take?
- Is DEWA move-out free?
- Does closing DEWA close my cooling account?
- How does Empower refund the deposit?
- Do I need a no-objection letter from my landlord?
- How do I find all my subscriptions?
- Who do I contact to close piped gas?
- How do I disconnect Royal Gas?
- How do I disconnect Lootah BCGas?
- How long does the gas deposit refund take?
- How do I cancel e& (Etisalat) home internet?
- How do I cancel du home internet?
- How much does it cost to cancel home internet early?
- Do I have to return the router?
- Should I cancel my UAE number before I leave?
- What happens if I cancel my postpaid number?
- How long can I keep a UAE number after my visa is cancelled?
- How do I keep my e& (Etisalat) number after leaving the UAE?
- How do I cancel a du postpaid line?
- How do I cancel Virgin Mobile?
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