How to cancel e&, du or Virgin Mobile home internet

Find your contract end date first: leaving before it costs an exit fee. Then cancel the way your provider takes it. e&: call 800 6665 in your last days, at least 48 hours before you go, because the service stops at once. du: call 155 or go to a store a month ahead, because its terms ask for 30 days’ written notice. Virgin Mobile: in its app. Return the router and keep the receipt.

When
5 weeks to 1 day before your flight
Time
30 min plus a store visit
Cost
Possible early-termination and device charges

Find your providere& (Etisalat), du, Virgin Mobile: how each one does it, with its own page.

Have ready

  • Account number
  • Emirates ID

How to do it

  1. Find your contract end date in the provider’s app or on a bill. Leaving before it costs an exit fee: see your provider below.
  2. Ask for the cancellation the way your provider takes it (see below), for your last days in the home.
  3. Pay the balance and any exit fee, and ask for a reference number.
  4. Return the router and TV box where the provider tells you, and keep the receipt. Equipment you do not return is charged.
  5. Ask for any deposit or credit balance to be refunded, and for a clearance letter once the account is closed.
  6. Keep your account number. A last bill can arrive after you have gone, and you can pay it online.

How each provider cancels home internet

Taken from each provider’s own pages and terms. Exit fees depend on your plan: the exact amount is on your contract.

e& (Etisalat)

Call 800 6665 at least 48 hours before you fly. The agent tells you the balance and any exit fee, and you can pay by card on the call. The service stops at once, so call in your last days, and you pay the full month you cancel in. Leaving before the minimum term costs, on eLife, one monthly charge or AED 1,000, whichever is lower, plus the remaining value of the router or TV box; on Home Wireless, one monthly charge (AED 229 or 299) plus any router instalments left.

e&: Leaving the UAE (cancelling Postpaid and eLife) · e&: Home Wireless cancellation charges · e& eLife terms: early termination charges

du

Call 155 or go to a du store. du’s terms ask for 30 days’ written notice, so start a month ahead and ask how to put the notice in writing. Leaving before the minimum term costs an early cancellation fee: du’s plan pages give one monthly charge plus the unpaid part of the router or TV box, and the exact amount is on your contract. All du equipment must be returned.

du: How can I cancel my Home Services? · du: Consumer Services Agreement (ending your services) · du Home plans: fees and questions

Virgin Mobile

In the Virgin Mobile UAE app. A monthly plan can be cancelled at any time, with no cancellation fee. On a 12-month plan, write to the care team in the app chat if you leave before it ends. The router is yours to keep.

Virgin Mobile: Home Internet (cancellation)

Watch out

  • Timing differs. du asks for 30 days’ notice, so start a month ahead. e& stops the service at once, so call in your last days.
  • Settle the final bill before you fly. A last bill can still arrive after you cancel.
Copy-ready messagePaste it, fill the brackets, send
Subject: Cancel account [account number] – leaving the UAE

Dear [provider],

I am leaving the UAE and ask you to cancel account [account number] from [date].

Please confirm in writing any final amount due, how and where to return the equipment, and a reference number for this request. Please refund any credit balance to IBAN [your IBAN] in the name [your name].

[Your name]
[Mobile]

Questions people ask

How do I cancel e& (Etisalat) home internet?

Call 800 6665 at least 48 hours before you fly. The agent tells you the balance and any exit fee, you can pay by card on the call, and the service stops at once.

How do I cancel du home internet?

Call 155 or go to a du store. du’s terms ask for 30 days’ written notice, so start a month ahead and ask how to put the notice in writing.

How much does it cost to cancel home internet early?

e& eLife: one monthly charge or AED 1,000, whichever is lower, plus the remaining value of the router or TV box. e& Home Wireless: one monthly charge plus any router instalments left. du: an early cancellation fee, which its plan pages give as one monthly charge plus the unpaid part of the device. Virgin Mobile charges no cancellation fee.

Do I have to return the router?

At e& and du, yes: equipment you don’t return is charged, so keep the return receipt. Virgin Mobile’s router is yours to keep.

Sources

Also checked against: e&: Code of Practice (cancelling services)

Outro is an independent guide, not a government service or legal advice. If an official page says something different, follow it and .