How to close your piped gas account and get the deposit back
Piped gas is billed by a private provider, usually Royal Gas, Lootah BCGas, SERGAS or Emirates Gas, with its own deposit. Ask for a disconnection: a technician shuts off the gas and takes the final reading. Pay the final bill and give your bank details for the deposit refund. Lootah BCGas pays within 7 to 10 working days; Royal Gas’s terms allow up to 90 days.
- When
- 2 weeks to 3 days before your flight
- Time
- 15 min, plus a technician visit
- Cost
- Final bill; ask your provider about fees
Money back: Gas deposit (less final bill). Lootah BCGas: 7 to 10 working days. Royal Gas: up to 90 days.
Have ready
- Gas account number
- Original deposit receipt (Royal Gas asks for it)
- Bank account details for the refund
How to do it
- Find your provider on the gas bill, or ask the building management. In Dubai it is usually Royal Gas, Lootah BCGas, SERGAS or Emirates Gas.
- Royal Gas: call 800 7427 and ask for a disconnection. An agent books a technician, who shuts off the gas and takes the final reading. The final invoice comes by email 2 to 4 working days later. Pay it with the payment link or by bank transfer.
- Royal Gas refund: email your bank account details to support@royalgas.ae (confirm the address on the call). Keep the original deposit receipt: Royal Gas’s terms ask for it for the final invoice and the clearance.
- Lootah BCGas: in the customer portal or app, open Services, then Service Request, then Permanent Gas Disconnection, and choose the date and time. Then open Refund Bank Info and enter your IBAN. You can also call 800 5224.
- SERGAS, Emirates Gas or another provider: call customer service and ask three things: which documents it needs, how it pays the deposit back, and how long that takes.
- Book the visit for your last days in the home, while DEWA is still on, and be there. If you can manage without the hob, book it a few days before handover, so the final bill and the clearance reach you before you fly.
- Pay the final bill and keep the clearance letter. Your landlord may ask for it at handover.
Watch out
- Royal Gas’s terms allow up to 90 days from disconnection to pay the deposit back. Send your bank details the same day, and keep that account open until the money lands.
- Lootah BCGas pays by bank transfer within 7 to 10 working days, but only if you give your bank details with the disconnection request. Company accounts and refunds above AED 5,000 are paid by cheque.
- Lootah BCGas checks the gas system at disconnection, so DEWA must still be on. Missing or damaged parts, including the cooker hose, come off your deposit.
- Royal Gas gives a clearance letter only after the gas is disconnected.
Questions people ask
Who do I contact to close piped gas?
The provider named on your gas bill. In Dubai it is usually Royal Gas (800 7427), Lootah BCGas (800 5224), SERGAS or Emirates Gas. If you have no bill, ask the building management.
How do I disconnect Royal Gas?
Call 800 7427 in Dubai and the Northern Emirates. An agent books a technician to disconnect the gas. The final invoice is emailed 2 to 4 working days later, and Royal Gas gives a clearance letter only after disconnection.
How do I disconnect Lootah BCGas?
Use the Permanent Gas Disconnection request in the customer portal or app, or call 800 5224. Add your bank details under Refund Bank Info at the same time, so the deposit is paid by bank transfer.
How long does the gas deposit refund take?
Lootah BCGas says 7 to 10 working days from disconnection. Royal Gas’s terms allow up to 90 days. For other providers, ask when you book.
Sources
Official: Royal Gas: disconnection, final invoice and deposit (questions and answers) · Royal Gas: terms and conditions (deposit and moving out) · Lootah BCGas: terms (disconnection and deposit refund) · Lootah BCGas: customer portal guide (PDF)
Outro is an independent guide, not a government service or legal advice. If an official page says something different, follow it and .