Key step It blocks other steps, or costs money if you miss it.

How to close your DEWA account and get your deposit back

Apply for DEWA move-out online with your DEWA login or UAE PASS about two weeks ahead, dated for your handover day; if you are moving away, do it before your visa is cancelled. DEWA takes the final bill from your deposit (AED 2,000 for a flat, AED 4,000 for a villa) and refunds the rest to an IBAN in your exact name. DEWA pays by cheque only for refunds above AED 200,000.

When
2 weeks to 8 days before your flight
Time
15 min online
Cost
AED 145 with small meters (AED 125 disconnection plus AED 20 in knowledge and innovation fees), or AED 320 with large meters. The final bill comes off your deposit.

Do it on DEWAThe official page, in a new tab

Money back: DEWA deposit (less final bill). Flat AED 2,000 · villa AED 4,000.

Have ready

  • DEWA account number
  • Bank letter or screenshot showing IBAN and your name
  • The mobile number and email registered with DEWA, both working

How to do it

  1. Log in to DEWA with your user ID or UAE PASS and choose “Move-out”. No login? You can also apply with your contract account number and 9-digit premise number.
  2. Select the contract account and pay any outstanding bill.
  3. Pick the move-out date and time: your handover day, not earlier. You can submit now with a future date. DEWA disconnects within 24 working hours of that time.
  4. Choose the refund method: IBAN, or transfer to another active DEWA account. For IBAN, attach bank proof showing the IBAN and a beneficiary name identical to the DEWA account name, then enter the code DEWA sends to your registered mobile and email.
  5. Keep the move-out notification number.
  6. The final bill arrives by email and SMS within 24 working hours of the disconnection. Pay it straight away if it is more than the deposit.
  7. The clearance certificate is emailed once the final bill is settled. When the Ejari is cancelled, DEWA also shares it with RERA.
  8. The refund follows. By IBAN, DEWA states 8 minutes for a deposit refund of up to AED 4,000 when nothing is outstanding, and 3 working days otherwise.

Watch out

  • One IBAN per move-out request.
  • Use an account that stays open until the refund lands. DEWA issues cheques only for refunds above AED 200,000.
  • Disconnecting before you leave the flat means no power or AC for your last days.

Questions people ask

How much is the DEWA deposit?

AED 2,000 for a flat and AED 4,000 for a villa. The final bill comes off it and the rest is refunded.

How do I get my DEWA deposit refunded to my bank?

Choose IBAN in the move-out request and attach bank proof showing the IBAN and a beneficiary name identical to the DEWA account name. One IBAN per request.

When does DEWA send the final bill?

By email and SMS within 24 working hours of the disconnection. Pay it straight away if it’s more than the deposit; the clearance certificate follows.

Can I apply before my move-out date?

Yes. Submit now and pick your handover day as the move-out date, so you keep power and air conditioning until you leave.

How long does the DEWA refund take?

By IBAN, DEWA states 8 minutes for a deposit refund of up to AED 4,000 when no account has an outstanding balance, and 3 working days otherwise. There is no fee for an IBAN refund.

Is DEWA move-out free?

No. DEWA charges AED 125 to disconnect small meters (AED 300 for large meters), plus an AED 10 knowledge fee and an AED 10 innovation fee.

Sources

Official: DEWA: Deactivation of Electricity/Water (Move-out) · DEWA: Request for Refund (times, limits, fees)

Also checked against: Gulf News: how to deactivate DEWA when moving out · Khaleej Times: DEWA deposit AED 2,000 flat, AED 4,000 villa

Outro is an independent guide, not a government service or legal advice. If an official page says something different, follow it and .